Queue management in a clinic refers to the systematic arrangement and control of the movement of patients and visitors, as well as services, within the healthcare facility. The process employs various strategies, such as digital queue systems, physical queue lines, or appointment scheduling software, to streamline the patient journey. The main goal is to reduce waiting times, manage patient expectations, allocate resources effectively, and enhance overall patient satisfaction. Efficient queue management not only benefits patients by minimizing their waiting periods but also optimizes the workflow for clinic staff, leading to better operational efficiency.
IQMS
